Privacy Policy

1. Overview

Welcome to Mins Order ("we," "our," or "us"), available at https://minsorder.in and via our mobile application (Package ID: com.xpritamjoarder.shoqi). Mins Order provides both Instant Quick Delivery (in minutes) and Standard Delivery e-commerce shopping services.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, process, share, and protect your information when you access or use our mobile application, website, and related delivery services.

2. Information We Collect

We collect information necessary to process your orders, deliver products to your doorstep, communicate order updates, and personalize your shopping experience.

A. Personal Information You Provide

• Account & Profile Data: Name, email address, phone number, and password when you register an account.
• Delivery Addresses: Saved delivery locations, house numbers, street names, landmarks, pin codes, and recipient contact information.
• Order Details: Products purchased, cart items, delivery speed preference (Quick vs. Standard), order notes, and transaction history.
• Custom Product Requests: Product name, description, and specifications submitted via our "Request Product" feature.
• Customer Support Communications: Messages, feedback, inquiries, or complaints submitted through contact forms, email, or support tickets.

B. Information Collected Automatically

• Location Data: With your permission, we collect precise or approximate GPS location data to determine delivery availability, calculate instant delivery times, and navigate delivery partners to your address.
• Device & Technical Information: IP address, device model, operating system version, unique device identifiers, mobile network information, and browser type.
• Usage Data: App interaction logs, screens visited, search queries, category selections, session durations, and error/crash reports.
• Push Notification Tokens: Push notification tokens (such as Expo Push Tokens) to send real-time order status updates, delivery partner dispatches, and promotional notifications.

C. Payment Information

Payment transactions are processed securely through trusted third-party payment gateways (such as Razorpay, UPI providers, or card processors). Mins Order does not store full credit card numbers, CVVs, or sensitive banking passwords on our servers.

3. How We Use Information

We use the collected information for the following legitimate business purposes:

• Order Fulfillment & Delivery: Processing your cart items, calculating delivery fees, dispatching delivery partners for Instant (minutes) delivery or Standard shipping, and updating order progress.
• Account Management: Creating and managing your profile, authenticating user login, and maintaining saved addresses.
• Customer Support: Responding to support inquiries, resolving delivery issues, processing refunds, and handling product request submissions.
• Notifications & Communications: Sending order confirmation SMS/emails, push notifications for delivery tracking, and service announcements.
• App Improvement & Safety: Analyzing usage patterns to optimize app speed, preventing fraudulent orders, ensuring platform security, and debugging software glitches.
• Legal & Regulatory Compliance: Complying with tax reporting, accounting laws, and legal requests.

4. Data Sharing & Third Parties

We share your data only with trusted service providers necessary to operate our service:

• Delivery & Logistics Partners: Independent delivery partners and courier agencies receive your delivery address, recipient name, contact phone number, and order items strictly for doorstep delivery.
• Payment Processors: Payment details are transmitted directly to certified PCI-DSS compliant payment gateways to process transactions securely.
• Cloud Infrastructure & Hosting: Secure cloud servers, database providers, and API hosting services hosting our backend data.
• Analytics & Notification Services: Infrastructure services (e.g., Expo, Firebase Analytics) used for sending push notifications and performance monitoring.
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or governmental regulation to protect our legal rights, prevent fraud, or ensure user safety.

5. Data Security & Retention

We implement robust technical and organizational security measures to protect your data, including:

• SSL/TLS encryption for all data transmitted between the app, website, and backend servers (HTTPS).
• Secure hashed password storage.
• Restricted database access limited strictly to authorized personnel.

Retention Period: We retain your personal data for as long as your account remains active or as required to fulfill order processing, accounting, tax compliance, and legal obligations.

6. Your Rights & Choices

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Access & Review: View your profile details, order history, and saved addresses inside the app.
• Correction: Update or correct your profile information and addresses via the "Edit Profile" screen.
• Location Permissions: Disable location access in your device's settings at any time (note: disabling location may limit instant delivery auto-address features).
• Push Notification Preferences: Control push notification settings in your device settings.

7. Account & Data Deletion Request (Google Play Compliant)

In compliance with Google Play Developer Policies, Mins Order provides users with full control to request the complete deletion of their account and associated personal data.

What Happens Upon Deletion?

• Your account profile, saved delivery addresses, wishlist items, and personal preferences will be permanently deleted from our primary servers within 30 days.
• Anonymized order history logs may be retained solely for legal, tax, and audit compliance requirements.

8. Children's Privacy

Mins Order does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal data from a child under 13 without verifiable parental consent, we will delete that information immediately from our servers. If you believe a child has provided us with personal data, please contact us at help.minsorder@gmail.com.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When updates occur, we will update the "Effective Date" at the top of this policy and notify users via in-app banner or email if changes are significant. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our privacy officer: